Refund Policy

{ "name": "laravel/framework", "description": "The Laravel Framework.", "keywords": ["framework", "laravel"], "license": "MIT", "homepage": "https://laravel.com", "support": { "issues": "https://github.com/laravel/framework/issues", "source": "https://github.com/laravel/framework" }, "authors": [ { "name": "Taylor Otwell", "email": "taylor@laravel.com" } ], "require": { "php": "^8.0.2", "ext-ctype": "*", "ext-filter": "*", "ext-hash": "*", "ext-mbstring": "*", "ext-openssl": "*", "ext-session": "*", "ext-tokenizer": "*", "brick/math": "^0.9.3|^0.10.2|^0.11", "doctrine/inflector": "^2.0.5", "dragonmantank/cron-expression": "^3.3.2", "egulias/email-validator": "^3.2.1|^4.0", "fruitcake/php-cors": "^1.2", "guzzlehttp/uri-template": "^1.0", "laravel/serializable-closure": "^1.2.2", "league/commonmark": "^2.2.1", "league/flysystem": "^3.8.0", "monolog/monolog": "^2.0", "nesbot/carbon": "^2.62.1", "nunomaduro/termwind": "^1.13", "psr/container": "^1.1.1|^2.0.1", "psr/log": "^1.0|^2.0|^3.0", "psr/simple-cache": "^1.0|^2.0|^3.0", "ramsey/uuid": "^4.7", "symfony/console": "^6.0.9", "symfony/error-handler": "^6.0", "symfony/finder": "^6.0", "symfony/http-foundation": "^6.0", "symfony/http-kernel": "^6.0", "symfony/mailer": "^6.0", "symfony/mime": "^6.0", "symfony/process": "^6.0", "symfony/routing": "^6.0", "symfony/uid": "^6.0", "symfony/var-dumper": "^6.0", "tijsverkoyen/css-to-inline-styles": "^2.2.5", "vlucas/phpdotenv": "^5.4.1", "voku/portable-ascii": "^2.0" }, "replace": { "illuminate/auth": "self.version", "illuminate/broadcasting": "self.version", "illuminate/bus": "self.version", "illuminate/cache": "self.version", "illuminate/collections": "self.version", "illuminate/conditionable": "self.version", "illuminate/config": "self.version", "illuminate/console": "self.version", "illuminate/container": "self.version", "illuminate/contracts": "self.version", "illuminate/cookie": "self.version", "illuminate/database": "self.version", "illuminate/encryption": "self.version", "illuminate/events": "self.version", "illuminate/filesystem": "self.version", "illuminate/hashing": "self.version", "illuminate/http": "self.version", "illuminate/log": "self.version", "illuminate/macroable": "self.version", "illuminate/mail": "self.version", "illuminate/notifications": "self.version", "illuminate/pagination": "self.version", "illuminate/pipeline": "self.version", "illuminate/queue": "self.version", "illuminate/redis": "self.version", "illuminate/routing": "self.version", "illuminate/session": "self.version", "illuminate/support": "self.version", "illuminate/testing": "self.version", "illuminate/translation": "self.version", "illuminate/validation": "self.version", "illuminate/view": "self.version" }, "require-dev": { "ext-gmp": "*", "ably/ably-php": "^1.0", "aws/aws-sdk-php": "^3.235.5", "doctrine/dbal": "^2.13.3|^3.1.4", "fakerphp/faker": "^1.21", "guzzlehttp/guzzle": "^7.5", "league/flysystem-aws-s3-v3": "^3.0", "league/flysystem-ftp": "^3.0", "league/flysystem-path-prefixing": "^3.3", "league/flysystem-read-only": "^3.3", "league/flysystem-sftp-v3": "^3.0", "mockery/mockery": "^1.5.1", "orchestra/testbench-core": "^7.24", "pda/pheanstalk": "^4.0", "phpstan/phpdoc-parser": "^1.15", "phpstan/phpstan": "^1.4.7", "phpunit/phpunit": "^9.5.8", "predis/predis": "^1.1.9|^2.0.2", "symfony/cache": "^6.0", "symfony/http-client": "^6.0" }, "provide": { "psr/container-implementation": "1.1|2.0", "psr/simple-cache-implementation": "1.0|2.0|3.0" }, "conflict": { "tightenco/collect": "<5.5.33" }, "autoload": { "files": [ "src/Illuminate/Collections/helpers.php", "src/Illuminate/Events/functions.php", "src/Illuminate/Foundation/helpers.php", "src/Illuminate/Support/helpers.php" ], "psr-4": { "Illuminate\\": "src/Illuminate/", "Illuminate\\Support\\": [ "src/Illuminate/Macroable/", "src/Illuminate/Collections/", "src/Illuminate/Conditionable/" ] } }, "autoload-dev": { "files": [ "tests/Database/stubs/MigrationCreatorFakeMigration.php" ], "psr-4": { "Illuminate\\Tests\\": "tests/" } }, "extra": { "branch-alias": { "dev-master": "9.x-dev" } }, "suggest": { "ext-apcu": "Required to use the APC cache driver.", "ext-fileinfo": "Required to use the Filesystem class.", "ext-ftp": "Required to use the Flysystem FTP driver.", "ext-gd": "Required to use Illuminate\\Http\\Testing\\FileFactory::image().", "ext-memcached": "Required to use the memcache cache driver.", "ext-pcntl": "Required to use all features of the queue worker and console signal trapping.", "ext-pdo": "Required to use all database features.", "ext-posix": "Required to use all features of the queue worker.", "ext-redis": "Required to use the Redis cache and queue drivers (^4.0|^5.0).", "ably/ably-php": "Required to use the Ably broadcast driver (^1.0).", "aws/aws-sdk-php": "Required to use the SQS queue driver, DynamoDb failed job storage, and SES mail driver (^3.235.5).", "brianium/paratest": "Required to run tests in parallel (^6.0).", "doctrine/dbal": "Required to rename columns and drop SQLite columns (^2.13.3|^3.1.4).", "fakerphp/faker": "Required to use the eloquent factory builder (^1.9.1).", "filp/whoops": "Required for friendly error pages in development (^2.14.3).", "guzzlehttp/guzzle": "Required to use the HTTP Client and the ping methods on schedules (^7.5).", "laravel/tinker": "Required to use the tinker console command (^2.0).", "league/flysystem-aws-s3-v3": "Required to use the Flysystem S3 driver (^3.0).", "league/flysystem-ftp": "Required to use the Flysystem FTP driver (^3.0).", "league/flysystem-path-prefixing": "Required to use the scoped driver (^3.3).", "league/flysystem-read-only": "Required to use read-only disks (^3.3)", "league/flysystem-sftp-v3": "Required to use the Flysystem SFTP driver (^3.0).", "mockery/mockery": "Required to use mocking (^1.5.1).", "nyholm/psr7": "Required to use PSR-7 bridging features (^1.2).", "pda/pheanstalk": "Required to use the beanstalk queue driver (^4.0).", "phpunit/phpunit": "Required to use assertions and run tests (^9.5.8).", "predis/predis": "Required to use the predis connector (^1.1.9|^2.0.2).", "psr/http-message": "Required to allow Storage::put to accept a StreamInterface (^1.0).", "pusher/pusher-php-server": "Required to use the Pusher broadcast driver (^6.0|^7.0).", "symfony/cache": "Required to PSR-6 cache bridge (^6.0).", "symfony/filesystem": "Required to enable support for relative symbolic links (^6.0).", "symfony/http-client": "Required to enable support for the Symfony API mail transports (^6.0).", "symfony/mailgun-mailer": "Required to enable support for the Mailgun mail transport (^6.0).", "symfony/postmark-mailer": "Required to enable support for the Postmark mail transport (^6.0).", "symfony/psr-http-message-bridge": "Required to use PSR-7 bridging features (^2.0)." }, "config": { "sort-packages": true, "allow-plugins": { "composer/package-versions-deprecated": true } }, "minimum-stability": "stable", "prefer-stable": true }

At NFC Pay, we strive to provide a seamless and satisfactory experience with our services. This Refund Policy outlines the circumstances under which refunds may be issued for transactions made through our platform. Please read this policy carefully to understand your rights regarding refunds.
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:

Unauthorized Transactions: If you believe that an unauthorized transaction has occurred on your account, you must report it to us within [30 days] of the transaction date. We will investigate the claim, and if confirmed as unauthorized, a refund will be issued.
Technical Errors: If a transaction fails due to a technical error on our platform, resulting in an incorrect charge, you may be eligible for a refund. Please report the issue to our customer support team as soon as possible.
Service Errors: If a payment was made in error due to a system malfunction or incorrect processing by NFC Pay, you may request a refund. Proof of the error may be required to process your request.

2. Non-Refundable Situations
Refunds will generally not be issued in the following situations:

Completed Transactions: Refunds cannot be processed for completed transactions where the goods or services have already been received as intended.
Merchant Issues: NFC Pay is a payment facilitator and is not responsible for disputes related to the quality or delivery of goods and services provided by merchants. Refunds in these cases must be resolved directly with the merchant.
User Errors: Transactions resulting from user errors, such as incorrect recipient details or duplicate payments, are generally not eligible for refunds. Please double-check your details before confirming any transaction.

3. Refund Process
To request a refund, please follow these steps:

Contact Customer Support: Reach out to our customer support team via [email/phone/app support chat] with your transaction details, including the date, amount, and reason for the refund request.
Investigation: Our team will review your request and may ask for additional information or documentation to support your claim. This process typically takes [5-10 business days], depending on the complexity of the issue.
Refund Decision: After reviewing your request, we will notify you of our decision. If approved, the refund will be processed back to your original payment method. The timing of the refund will depend on your bank or payment provider and may take up to [10 business days] to reflect in your account.

4. Refund Exceptions
Certain transactions may be subject to specific terms and conditions, including non-refundable fees or charges. Please review the terms associated with each transaction carefully, as some fees may not be eligible for refunds.
5. Modifications to the Refund Policy
NFC Pay reserves the right to modify this Refund Policy at any time. Changes will be communicated through updates on our website and app, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about our refund practices.
By using NFC Pay, you agree to this Refund Policy and understand the terms under which refunds may be issued. Our goal is to ensure a fair and transparent refund process, providing you with confidence and peace of mind when using our services.

Useful Links

Subscribe