<?php
namespace App\Models;
use App\Constants\SupportTicketConst;
use Illuminate\Database\Eloquent\Factories\HasFactory;
use Illuminate\Database\Eloquent\Model;
class UserSupportTicket extends Model
{
use HasFactory;
protected $guarded = ['id'];
protected $with = [
'user',
'attachments'
];
protected $appends = ['type','stringStatus'];
public function scopeAuthTickets($query) {
$query->where("user_id",auth()->user()->id);
}
public function user() {
return $this->belongsTo(User::class);
}
public function attachments() {
return $this->hasMany(UserSupportTicketAttachment::class);
}
public function getTypeAttribute() {
return "USER";
}
public function conversations() {
return $this->hasMany(UserSupportChat::class,"user_support_ticket_id");
}
public function scopePending($query) {
return $query->where("status",SupportTicketConst::PENDING)->orWhere("status",SupportTicketConst::DEFAULT);
}
public function scopeActive($query) {
return $query->where("status",SupportTicketConst::ACTIVE);
}
public function scopeSolved($query) {
return $query->where("status",SupportTicketConst::SOLVED);
}
public function scopeNotSolved($query,$token) {
$query->where('token',$token)->where('status','!=',SupportTicketConst::SOLVED);
}
public function getStringStatusAttribute() {
$status = $this->status;
$data = [
'class' => "",
'value' => "",
];
if($status == SupportTicketConst::ACTIVE) {
$data = [
'class' => "badge badge--info",
'value' => "Active",
];
}else if($status == SupportTicketConst::DEFAULT) {
$data = [
'class' => "badge badge--warning",
'value' => "Pending",
];
}else if($status == SupportTicketConst::PENDING) {
$data = [
'class' => "badge badge--warning",
'value' => "Pending",
];
}else if($status == SupportTicketConst::SOLVED) {
$data = [
'class' => "badge badge--success",
'value' => "Solved",
];
}
return (object) $data;
}
}
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